Reference

The Legal Side of Your Account

Everything that governs your kod4d account sits on this page — how we hold your details, how a withdrawal gets checked, and what you can ask us to change.

Account rules in plain wordsHow your data is heldEligible regions onlySupport you can actually reach
kod4d The Legal Side of Your Account
DATA AND SECURITY

How kod4d Handles Your Data

Your details sit in a single account record, and only staff working your case open it. We keep the mobile number and the payment reference you used at sign-up, because those are what we check when you request a withdrawal or reset a password. Ask for a copy of what we hold, or ask us to correct it, through support — the change is confirmed back to you in writing once it is done.

Sign-in security

Sign-in needs your password plus the one-time code we text to your registered number, so a stolen password alone does not get anyone into your wallet.

What we store and why

We hold your name, mobile number, and the payment reference from your Touch 'n Go eWallet, Boost or GrabPay top-up. Each item earns its place — verifying you, or tracing a transaction you query.

Cookies on this site

We use cookies to keep you signed in and to remember your language setting. You can clear them in your browser and still browse the lobby, though you will need to log in again.

Keeping records

Transaction records stay on file so a missing balance or a disputed charge can still be traced later. Ask support to delete anything we are not required to keep, and we act on the request.

HELP AND ESCALATION

Where to Raise a Legal Question

Policy questions land with the same team you already talk to about your account, so you are not passed between departments. Live chat is the quickest route: open it from the lobby on your phone or desktop, describe what happened, and quote the reference number from your e-wallet or bank receipt. If you want something in writing — a data request, a notice about a charge — send it by email and keep the thread, because that record is what we work from when we reply.

Live chat in the lobby Open chat from the bottom of the lobby on mobile or desktop. Tell us what happened, paste the reference from your Touch 'n Go eWallet, Boost or GrabPay receipt, and we track it from there.
Email for written records Send longer requests by email so you keep a dated copy. Use the address in the lobby footer, and put your registered mobile number in the subject line so we can match you to the account.
Closing an account on request If you want your account shut, ask through live chat or email and we confirm it in writing. Any balance clears to the wallet you funded with before the account is closed off.

What People Ask About Policy

These come up with us most often on account and policy matters. If yours is not here, live chat gets you an answer quicker than email — keep your account number handy and say plainly what you need, and we will point you to the wording that covers it. Everything below matches the notices live on this page today.

Access depends on local law and is available where local law permits, so tell support your new country before you travel. We confirm whether your account stays open or needs closing, and return any balance.

Only staff working your case, plus the payment provider that processed the transaction. Your name and mobile number are never shown to other players; table names and chat handles stay separate from your account.

Yes. Football on the Malaysia Super League and the English league season, plus badminton, sit under the same account terms as slots and live tables. Settled bets and their records are handled like any other transaction.

Message live chat or email support with the request, using the mobile number on your account. We reply in writing, and anything you want corrected is updated on the account record once you confirm it.

We go back over the funding trail — the Touch 'n Go eWallet, Boost or GrabPay reference and the account it came from. Once that matches, the balance is released to the same wallet you paid in with.

On this page, with the newest wording first and older versions kept in the record. Carry on using your account after a change goes live and the updated notice applies to you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.