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Terms Conditions That Apply to Your kod4d Account

These terms set out the rules that govern your account with us — what you can do, what we expect, and how disputes are handled.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay depositsJurisdiction-dependent accessUpdated when policy changesContact us if anything is unclear

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What These Terms Cover and How They Apply

kod4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions apply to every action you take on kod4d — from the moment you register an account through to every deposit, wager, and withdrawal request you submit. Access to our platform depends on whether your use is permitted under the laws that apply

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to you in your location. Where local law does not permit online gaming activity, these terms do not confer any right of access. We do not make representations about legality in any specific jurisdiction; that responsibility sits with you. When you fund your account using Touch
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'n Go eWallet, Boost, or GrabPay, the transaction is governed both by these terms and by the individual policies of those payment providers. We may update these terms at any time — changes take effect when we post the revised version. Continuing to use your account
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after an update means you accept the new terms. If you disagree with any revision, the correct step is to stop using the account and contact our support team to close it. Players in Subang Jaya and elsewhere in Malaysia should check these terms before each
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significant account action, particularly around withdrawal verification steps.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear, or you believe something in our terms has been applied incorrectly to your account, reach out before assuming the worst. Our support team can walk through the specific clause with you, check your account history, and escalate to the relevant team if a formal review is needed. You do not need to navigate this alone.

Team online

Live Chat

The fastest route for terms questions — open the chat widget from any page on kod4d and a support agent will reference the exact clause that applies to your account.

Email Support

For detailed terms queries that need a written record, email our support address. Include your account ID and the specific section you are asking about so we can respond accurately.

Account Help Centre

The Help Centre on the account dashboard covers frequently raised terms points — account verification, payment limits, and what triggers a review on your withdrawal request.

HOW WE HANDLE THIS

Account Security, Data and Policy Requests

Our approach to data, cookies, account security and retention is straightforward. We collect only what we need to run your account and process your payments. Here is how each area works in practice.

Data We Hold

We store the account details you provide at registration, your payment method history — including Touch 'n Go eWallet and GrabPay records — and your transaction log. We do not sell this data to third parties.

Cookies and Session Data

Cookies keep your session active across pages and remember your wallet preference. You can clear them via your browser settings, though doing so will log you out and reset your saved payment selection.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, freeze your account immediately via the dashboard security tab and contact live chat right away.

Requesting Changes or Closure

To update your registered details or request full account closure, contact support via live chat or email with your account ID. We process closure requests after a final withdrawal verification check.

Questions You May Have About These Terms

These are the questions we hear most often when someone reads through the terms for the first time. Each answer points to the specific process rather than giving a vague pointer back to the full document.

Yes. These terms cover all accounts regardless of which payment method you use. Boost and GrabPay deposits are also subject to those providers' own terms, which sit alongside ours.

Your funds are unaffected by a terms update. The new terms govern future activity from the update date. Your balance remains accessible under the withdrawal process in place at that time.

Yes. Contact us via live chat or email with your account ID and a data request. We will compile your account records, transaction history and registered payment method details and send them to you.

We may suspend accounts where we detect fraudulent activity, identity mismatches on verification documents, or use that appears to breach applicable local law. You will be notified and given a path to appeal.

Start by raising the issue in live chat with your account ID and the clause in question. If the chat team cannot resolve it, ask them to escalate to a formal review. We aim to respond to escalated disputes in writing.

Access and eligibility depend on local law. Where local law does not permit this type of activity, our terms do not create any right of access. Check what applies to your location before opening an account.

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